Knowledge Base

Emails are missing

This article will help you find your emails in some situations:

  • Some emails are missing.
  • Emails aren't coming to your inbox.
  • Your inbox is empty, and all your emails have disappeared.

Typical steps to find your email

Check if the email was deleted or marked as spam.

Emails might skip your inbox if they were accidentally deleted or marked as spam. You can try to find your email by using the search feature of your email client.

Check if the email was filtered.

You may have created a filter that automatically archives or deletes specific emails. Check within all the email clients you are using for rules which filter specific emails.

Check your settings if you read your emails with another email client

If you are using POP to read your emails on another email client, like Apple Mail or Microsoft Outlook, you may have configured your email client to delete the email from the server. As such, the email is only available on the device where it was downloaded.