Knowledge Base


  Uncaught SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from '' : failed to load external entity
Assuming there are no issues on your web server configuration and the remote server is online, you may want to check if the SSL Certificate associated with the external entity is valid.
  Jun 04, 2020 1:25:00 PM      Troubleshooting, Development      PHP, soapclient
  Error SMTP (550): failed to add recipient (No such recipient here)
When you try to send an email, this error usually occurs because the email address does not exist in the remote server.
  Sep 25, 2020 6:07:00 PM      Troubleshooting, Email Assistance      smtp, roundcube, error, webmail
  Mail delivery failed: returning message to sender
You sent an email, and it was bounced (returned) back to you.
  May 27, 2020 8:53:00 PM      Troubleshooting, Email Assistance
  My site is blank after changing the password
Check the error log file for errors. Coding errors on your website are most likely causing the blank pages.
  May 12, 2018 2:43:00 AM      Troubleshooting, Development
  Please help, I'm receiving DDoS attacks
If you can use the control panel to manage your service, connect via SSH or VNC, most likely, it is not a DDoS attack.
  May 12, 2018 2:48:00 AM      Troubleshooting
  High Load
Whenever you reach the limit of any particular resource, either it is RAM, CPU Usage, or a high I/O Usage, the load average of your server will get higher, and processes will start to wait.
  May 12, 2018 3:24:00 AM      Troubleshooting
  Not Secure: Your connection to this site is not fully secure
Your browser shows a warning symbol and displays a message saying your connection to this site is not fully secure.
  Sep 17, 2020 7:28:00 AM      Troubleshooting, Development      SSL
  Error 530 Login authentication failed
Usually, the error "530 Login authentication failed" shows up when the hostname or IP, username, and password you typed in your FTP client is wrong.
  Sep 06, 2020 10:10:00 AM      Troubleshooting      FTP, FileZilla
  No symbol table found
During the boot of Ubuntu, you read the message "No symbol table found."
  May 12, 2018 4:06:00 AM      Troubleshooting
  Why is my page slow on GTmetrix?
The scores PageSpeed and YSlow presented in the GTmetrix report represent the web development quality of your page.
  Sep 18, 2020 7:38:00 PM      Troubleshooting, Development
  Resource Limit Reached
Resource Limit Reached is a message that may appear when you have Cloudlinux installed on your server.
  May 12, 2018 1:33:00 AM      Troubleshooting
  Swift_TransportException: Connection could not be established with host
Confirm if you are using the correct parameters to connect your web application with the email account.
  May 12, 2018 1:23:00 AM      Troubleshooting
  There are altered RPMs on HOST
Usually, you receive an email with the subject of this article from your cPanel system because you have installed a package using a third-party repository.
  May 12, 2018 7:34:00 AM      Troubleshooting      cpanel
  I'm connected via VNC - but all I see is a black screen
If you see a black screen initially, just click into the VNC window and press any key (e.g. Space, CTRL or Enter). The operating system should show something now.
  May 12, 2018 3:18:00 PM      Troubleshooting
  An error occurred while sending the message - Prestashop
One of our clients contacted us because of an error while sending a message using the form within the Prestashop "Contact Us" page.
  Mar 01, 2021 12:34:00 PM      Troubleshooting      error, prestashop
  Error 403 Access to this resource on the server is denied
We are aware of a few solutions to fix this issue.
  Sep 01, 2020 8:11:00 PM      Troubleshooting
  Error after enabling 2D and 3D acceleration
When 2D and 3D acceleration is enabled within VPS Configuration it will show "1) The operation could not be completed" after booting or restarting the server.
  Mar 01, 2021 1:33:00 PM      Troubleshooting, Cloud Servers
  Can't change the domain to add an email address
  Mar 01, 2021 11:06:00 AM      Troubleshooting
  Emails are missing
This article will help you find your emails in some situations.
  Jul 23, 2021 7:30:00 PM      Troubleshooting, Email Assistance      email